Authentication

kommunicateSettings in plugin script

Here are the parameters you can pass in initialization script:

parameters	description
userId	Unique ID for the user
userName	Display name of the user. Agents will identify users by this display name
email	Email ID of logged in user
password	User's password
imageLink	This image will be visible to the user
conversationTitle	Conversation Title
defaultMessageMetaData	This will send defaultMessageMetaData with every message.

There are 3 ways to Login

1. Visitors

Whenever users come to your website, they are assigned with a random ID by default. This behaviour is best suited for anonymous user. Add below setting to allow anonymous user

parameters	description

Example:

    var kommunicateSettings = {"appId": applicationId,
            "agentId": agentId,
            "userName": userName,
            "conversationTitle":conversationTitle
            };

2. Pre chat Lead Collection

For collecting user contact information before initiating chat, use the following setting 'askUserDetails':

Once configured, user will see the form on click of the chat widget launch icon

parameters	description	required
askUserDetails	["name", "email", "phone"]	atleast one is required

Example:

    var kommunicateSettings = {"appId": applicationId,
            "conversationTitle":conversationTitle,
            "askUserDetails":['name', 'email', 'phone']
            };

3. Logged In Users

If the user is already logged in your website, then pass the user details to kommunicate using the following setting:

parameters	description
userId	Pass your logged in user id
userName	Display name of the user. Agents will identify users by this display name
email	Email ID of logged in user

Example:

    var kommunicateSettings = {"appId": applicationId,
            "userId": userId,
            "agentId": agentId,
            "userName": userName,
            "conversationTitle":conversationTitle,
            "email": emailId
            };

Update user's identity after plugin initialized

Once plugin is initialized and return success response, then you can use Kommunicate.updateUser(userdetail) method to update users identity.

var kommunicateSettings = {
    "appId": appId,
    "conversationTitle": conversationTitle,
    "onInit": function () {
        // paste your code here
        var userdetail = {
            "email": email,
            "displayName": displayName,
            "imageLink": profileImageUrl,
            "metadata": {      // add userinfo you want to show in userinfo section of kommunicate dashboard
                "companyName": value1,
                "designation": value2,
                "linkedInProfile": value3
            }
        };
        Kommunicate.updateUser(userdetail);
    }
};

parameters	description
email	Email ID to be updated
displayName	Display name of the user. Agents will identify users by this display name
imageLink	This image will be visible to the user
metadata	It is the extra information about the user. You can pass information such as user's company name and designation. This information will be visible to the agents in Kommunicate dashboard