Sunshine Integration

Sunshine Integration

With Sunshine integration with Kommunicate, you can seamlessly incorporate Kommunicate's advanced GenAI chatbots into Zendesk's chat widget, and agents can efficiently manage assigned chats directly from the Zendesk dashboard.

Follow these steps to integrate Sunshine with Kommunicate:

1. Log in to your Kommunicate Dashboard.
2. Open Integrations from the sidebar.
3. Under the Messaging section, select Zendesk Sunshine Conversation.
4. Click Connect with Zendesk.
5. Enter your Zendesk subdomain when prompted.

7. Sign in using your Zendesk credentials. Provide your password and complete the authentication.
8. Click Allow to grant permissions.
9. Look for the successfully connected message from Sunshine’s Zendesk. If it doesn’t appear, refresh the page.

Complete Setup in Zendesk Admin Center

After successfully connecting Kommunicate, you need to configure it as your bot inside your Zendesk Admin Center to start routing conversations.

Follow these steps to complete the setup:

1. Log in to your Zendesk Admin Center.
2. Navigate to AI agents -> Marketplace bots.
3. Find Kommunicate in the list of available bots.
4. Assign it as the default bot for your messaging channels, or configure it specifically for individual channels.
5. Go to Channels and select Web Widget (Depending on your Zendesk account version, this may appear under Messaging and social -> Web Widget).
6. Click on the Installation or Setup section.
7. Copy the embed script snippet provided by Zendesk.
8. Paste that script into your website's HTML code to deploy the widget.

Next Steps: Build and Train Your AI Agent/Bot in Kommunicate

If you haven't fully built or configured your AI agent yet, you will need to head back to Kommunicate to finalize its setup.

To help you get started with building and training your agent, check out this comprehensive video tutorial:

🎥 Watch: How to Setup and Train Your Kommunicate Agent

Test the Flow Using Zendesk's Staging Widget

Before deploying the widget live to your actual customers, you can safely test the entire end-to-end conversation flow using Zendesk's built-in staging widget. This allows you to interact with your Kommunicate AI Agent exactly as an end-user would.

Follow these steps to preview your setup:

1. Go back to your Zendesk Admin Center.
2. Navigate to Channels -> Messaging.
3. Locate the Preview panel on the right side of the screen.
4. Click the Test it now option to open a live simulator window.

You can now type sample queries in the preview widget to verify that your Kommunicate AI agent responds correctly and transfers conversations smoothly!

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Syncing Your Zendesk Knowledge Base (Optional)

If you already have a comprehensive knowledge base in Zendesk, you can import those articles directly into Kommunicate to train your AI agent.

1. Go to your Kommunicate Dashboard and navigate to the Agent Builder.
2. Under the Knowledge Source section, select Knowledge Base.
3. Choose Zendesk as your source.
4. Filter your synchronization by selecting which types of articles should be used to train the agent (for example, you can choose to only import articles that are visible to "Everyone").

⚠️ Important Note: To train your agent using your Zendesk Knowledge Base, you must first connect your Zendesk ticketing system from the Integrations section in Kommunicate. While this ticketing integration is not required for Sunshine Conversations to function, it is necessary if you want the AI Agent to fetch and learn from your Zendesk Help Center articles.