Endpoints

Note: All endpoints are relative to the base url.

Create a conversation

You need to create a conversation before you can send a message to an agent/bot. This API allow you to create a new conversation. you can pass the user/agent/bot list in groupMemberList parameter. By default, Kommunicate applies the conversation rules on the newly created conversation. It means apart from the agent/bots you have passed in groupMemberList parameter, configured bot/agents from conversation rule section will also get added in to the conversation. You can pass the configurational parameter in metadata to customize the behavior.

POST rest/ws/group/conversation
Content-Type: application/json
Api-Key: <"get you Api-Key from dashboard">

{
  "groupName": " group name", 
  "groupMemberList":["user-id-to-be-added-in-conversation"]
}
parameterdatatyperequired/optionaldescription
groupNameStringRequiredThis parameter determine the group/conversation title name. It works same as the conversationTitle property in installation script
clientGroupIdNumberoptionalYou can generate a unique id for every group/conversation and use it later for group operations like sending a message, fetching group detail etc. By default, Kommunicate populates this parameter.
groupMemberListArray of StringRequiredThis is the list of users/agents/bots you want to add into conversations. You need to pass at least one user. Kommunicate will create the user if user is not present. By default, Conversation rules will be applied to determine the assignee.
metadataObject (Key-value pairs)optionalYou can pass configurational parameters in metadata. below is the supported parameters
metadata.SKIP_ROUTINGBooleanoptionalSet this parameter to true, to skip the conversation rules. If you are using this parameter make sure you are setting the CONVERSATION_ASSIGNEE parameter. Otherwise conversation will be assigned to no one
metadata.
CONVERSATION_ASSIGNEE		StringoptionalSet the conversation assignee. This parameter only works with SKIP_ROUTING: true. If you are using this parameter, make sure the agent/bot id you are passing here should be present in groupMemberListparameter

Get user detail

Accepts the list of userIds in and return the list of user detail object.

Request

POST /rest/ws/user/v2/detail 
Content-Type: application/json

POST BODY
{
  "userIdList":["userId1","userId2"]
}

Response

[{
  "userId": "UserId1", // UserId of the user (String)
  "userName": "Display name", // Name of the user (String)
  "connected": true, // Current connected status of user, if "connected": true                                          //that means user is online (boolean)
  "lastSeenAtTime": 12345679,  // Timestamp of the last seen time of user (long)
  "createdAtTime": 148339090,         //  Timestamp of the user's creation (long)
  "imageLink": "http://image.url",    // Image url of the user
  "deactivated": false,               // user active/inactive status (boolean)
  "phoneNumber": "+912345678954",       // phone number of user
  "unreadCount": 10,                                // total unread message count
  "lastLoggedInAtTime": 1483342919147,//  Timestamp of the user's last logged in                                                                             //(long)
  "lastMessageAtTime": 1483343150550  //Timestamp of the user's last message                                                                                 //(long)
 }]

Send Message

Send a message to a conversation/group. A group Id is assigned to every conversation when its created and can not be changed. If messages are received from webhook, every message will have the groupId parameter associated with them. Use this group Id to send the messages in the conversation.

POST  /rest/ws/message/v2/send 
Content-Type: application/json
POST Body:
{ 
  "groupId": "group Unique Identifier", 
  "clientGroupId": "client group id if any" // optional
  "message":"Hi John",
  "fromUserName":"userId of sender"
}

You can also send Rich messages by adding a valid JSON in metadata field. The metadata accepts the key-value pair as string. The payload object in the rich message should be converted into string before adding it into request payload. Below is the example of request body with Rich Message (Suggested Reply):

{ 
  "groupId": "group Unique Identifier", 
  "message":"Do you want more updates?",
  "fromUserName":"userId of sender",
  "metadata":{       
       "contentType": "300",
        "templateId": "6",
        "payload": "[{\"title\":\"Yes\",\"message\":\"Cool! send me more.\"},{\"title\":\"No \",\"message\":\"Don't send it to me again\"}]"  // any object should be converted into string inside metadata.
  }
}

Change Conversation Status

PATCH /rest/ws/group/status/change 

Content-Type: application/json,
Of-User-Id: your userId,
Api-Key: your api key

Query params:
    groupId:"group Unique Identifier" // unique id of conversation
    status:2 // possible values {0: open, 2: close, 3:spam}
    sendNotifyMessage:false //by default value is true

Change Conversation Assignee

PATCH /rest/ws/group/assignee/change

Content-Type: application/json,
Of-User-Id: your userId,
Api-Key: your api key

Query params:
    groupId:"group Unique Identifier"
    assignee:"<AGENT_ID>" // Replace <AGENT_ID> with your human agent's email
    sendNotifyMessage:false //by default true
    takeOverFromBot:true // This will remove all the bot from conversation.

Update User Details

This API can only update a user's details. To update human agent's detail please contact to Kommunicate support. Of-User-Id is the user to be updated and should be passed in the request headers.

POST  /rest/ws/user/update 
Content-Type: application/json  
Of-User-Id: user_id  // user id to be updated.

POST Body:
{ 
  "email":"user email",
  "displayName":"user display name",
  "imageLink":"User profile image url",
  "metadata":{
    "key-1":"value-1" // any number of key value pairs, it will be visible to agents in dashboard.
    }
}
← AuthenticationZapier →