Developer Docs | Kommunicate

Developer Docs | Kommunicate

  • Try For Free
  • Docs

›Integrations

Web

  • Installation
  • CMS Installation
  • Authentication
  • Conversation
  • Conversation Assignment
  • Customization
  • Localization
  • Logout
  • Troubleshooting

Android

  • Installation
  • Authentication
  • Push Notification
  • Conversation
  • Customization
  • Localization
  • Logout
  • Migration
  • Troubleshooting

iOS

  • Installation
  • Authentication
  • Push Notification
  • Conversation
  • Customization
  • Localization
  • Logout
  • Troubleshooting

React Native

  • Installation
  • Authentication
  • Push Notification
  • Conversation
  • Customization
  • Logout

Flutter

  • Installation
  • Authentication
  • Customization
  • Conversation
  • Push Notification
  • Localization
  • Troubleshooting

Ionic/Cordova/Phonegap

  • Installation
  • Authentication
  • Push Notification
  • Conversation
  • Customization
  • Localization
  • Logout
  • Resolving Errors

Ionic/Capacitor

  • Installation
  • Authentication
  • Push notification
  • Customization

Rich Messages

  • How To Use
  • Types of Rich Messages

Bots

  • Bot setup
  • Dialogflow Integration
  • Lex Integration
  • Kompose Bot Builder
  • IBM Watson Integration
  • Custom Bot Integration
  • Import Kompose Bot
  • Bot Samples

Integrations

  • Zapier
  • WhatsApp
  • WhatsApp 360Dialog
  • WhatsApp Twilio
  • WhatsApp Cloud API

Platform APIs

  • Authentication
  • Endpoints

Dashboard Features

  • Analytics
  • Conversations
  • Users
  • Bot Integration
  • Helpcenter
  • Settings

Configuration

  • Email Fallback
  • Webhooks
  • Access Token URL

WhatsApp Twilio

WhatsApp Integration with Twilio

Twilio is used for WhatsApp integration, and the Twilio signup process must be completed before starting the integration with Kommunicate.

Instructions to set up Twilio account and WhatsApp number

  • Sign up to Twilio

  • Please have the following information handy to start the process.

    • Facebook Business Manager account ID
    • You will need your Twilio Account SID
  • Request access to enable Twilio numbers for WhatsApp.

    • To do the integration on Kommunicate one need to have the WhatsApp number that is provided by Twilio, In order to get the number of WhatsApp, and fill out Twilio's "Request Access" form with accurate and up-to-date information, including the Facebook Business Manager ID.
    • Please refer to Twilio’s documentation for more details
  • Submit a WhatsApp Sender request in the Twilio console

    • Once you fill the Request Access form and submit it, you will receive the pre-approval email from Twilio. Check out this reference link for the next steps.
  • Allow Twilio to send a message on your behalf in the Facebook Business Manager console.

  • Submit Facebook Business Manager account for Business Verification

  • Twilio completes WhatsApp Sender registration from thier end

Once all of the above steps have been completed, the WhatsApp number can be retrieved to be added in Kommunicate. integration section, WhatsApp enabled number can be found in WhatsApp enabled senders section of the Twilio console, refer to the following screenshot for more details.

WhatsApp senders

The instructions below will guide you through adding all of the necessary details to the Kommunicate dashboard and Twilio account.

  • Copy Account SID, Auth Token from Twilio console, and WhatsApp Enabled Number from WhatsApp enabled senders section and add it in Kommunicate integration section.

Twilio_project

  • Navigate here in dashboard to integrate with Kommunicate as shown below

Wa_Twilio

  • Once integration on Kommunicate is finished, visit WhatsApp enabled senders section on Twilio and click on Edit Sender.

WhatsApp-Edit

  • Now add the webhook URL and select the HTTP POST. Also, add a URL in the status callback URL textbox and Save/Update WhatsApp sender. https://omni-channel.kommunicate.io/whatsapp/twilio/webhook

WhatsApp-Endpoint

Now Kommunicate is successfully integrated with WhatsApp account, try sending messages to the number linked to the account and these messages will be sent to Kommunicate chat as well, if the chatbot is already integrated, the bot will start replying to the queries on your WhatsApp chat.

WhatsApp-demo

Conversation on Kommunicate dashboard will be displayed in this format

WhatsApp-dashboard

Rich message buttons in WhatsApp

WhatsApp lets you add buttons to message templates. There are two types of buttons Quick Replies and Call to Action buttons.

  1. Quick replies let businesses define buttons that users can tap to respond. When a Quick reply is tapped, a message containing the button text is sent in the conversation.

  2. Call to action (CTA) buttons trigger a phone call or open a website when tapped.

To use buttons, you need to submit them as part of a message template to WhatsApp. Once approved, templates containing buttons can be sent by sending the message text in your API request.

Create Templates with Buttons

To implement the buttons, Navigate to the Twilio console, go to Programmable Messaging > Senders > WhatsApp Templates and click the New message template button. Here, a template containing the buttons must be submitted.

WhatsApp-button

Send buttons as part of WhatsApp messages once the template with buttons has been approved. Send a message containing the template's body to send a button. The buttons are appended to the message automatically.

← WhatsApp 360DialogWhatsApp Cloud API →
  • WhatsApp Integration with Twilio
  • Instructions to set up Twilio account and WhatsApp number
  • Rich message buttons in WhatsApp

Ready to automate more than 80% of your customer support?

Try for Free
  • support@kommunicate.io
  • United States
    (+1) (310) 402-2374
  • India
    (+91) 974-057-0196
  • Docs
    • Web
    • Android
    • iOS
    • Ionic/Phonegap
    • React Native
    • Flutter
  • Product
    • Kompose Chatbot Builder
    • Live Chat
    • Integrations
    • Helpcenter
    • Dialogflow Integration
    • Features
    • Pricing and FAQs
    • Get Demo
  • Resources
    • Chatbots Templates
    • Blog
    • Kommunity
    • Support Metrics
    • Free SaaS Icons
    • ROI Calculator
    • Comparison
  • Company
    • About Us
    • Partner Program
    • Terms of Service
    • Privacy Policy
    • Jobs
    • SLA
    • DPA
  • Support
    • Knowledge Base
    • Docs
    • Stack Overflow
    • API Status
    • Contact Us
Software Advice Frontrunners for Live Chat Mar-22crozdesk badgeCapterra Shortlist for Live Chat Mar-22GetApp Category Leaders for Live Chat Mar-22GDPR compliant - GDPR Copy 12Created with Sketch.COMPLIANTG2 reviews badge
Copyright © 2023 Kommunicate.io