Kommunicate Developer Docs | AI Customer Support Integration Guides

Kommunicate Developer Docs | AI Customer Support Integration Guides

  • Book a Demo
  • Try For Free

›React Native

Web

  • Installation
  • CMS Installation
  • Authentication
  • Conversation
  • Conversation Assignment
  • Customization
  • Localization
  • Troubleshooting

Android

  • Installation
  • Authentication
  • push notification
  • Conversation
  • Customization
  • Localization
  • Migration
  • Troubleshooting

React Native

  • Installation
  • Expo Installation
  • Authentication
  • push notification
  • Conversation
  • Customization
  • Troubleshooting

Flutter Mobile

  • Installation
  • Authentication
  • push notification
  • Conversation
  • Customization
  • Localization
  • Troubleshooting

Flutter Web

  • Installation
  • Authentication
  • Conversation

Ionic/Cordova

  • Installation
  • Authentication
  • push notification
  • Conversation
  • Customization
  • Localization
  • Resolving Errors

Ionic/Capacitor

  • Installation
  • Authentication
  • push notification
  • Customization

Rich Messages

  • How To Use
  • Types of Rich Messages

AI Agents

  • AI agents Setup
  • OpenAI, Anthropic and Gemini
  • Dialogflow Integration
  • Lex Integration
  • Kompose AI agent Builder
  • IBM Watson Integration
  • Google CES (CX Agent Studio) integration
  • Custom AI agent Integration
  • Import Kompose AI agent
  • AI agent Samples

Integrations

  • Zapier
  • WhatsApp
  • WhatsApp 360Dialog
  • WhatsApp Twilio
  • WhatsApp Cloud API
  • Instagram Integration
  • Telegram Integration
  • Sunshine Integration
  • Freshdesk Integration
  • Pipedrive Integration
  • Agile Integration
  • Slack Integration
  • Google Analytics

Platform APIs

  • Authentication
  • Endpoints

Dashboard Features

  • Analytics
  • Conversations
  • Users
  • AI agent Integration
  • Helpcenter
  • Campaign Messaging
  • Settings

Configuration

  • Single Sign On (SSO) Setup
  • webhooks
  • Access Token URL
  • Email Fallback

Expo Installation

This guide explains how to install the Kommunicate SDK for the Expo Bare Workflow.

Converting Managed Workflow to Bare Workflow

If your Expo app uses the Managed Workflow, you must convert it to the Bare Workflow to use the Kommunicate SDK.

Run the following command to add prebuilds (ios and android) to your project:

npx expo prebuild

This will generate the ios and android directories in your project, which are required to use the plugin.

Adding the Kommunicate Plugin

Install the Kommunicate module using npm:

npm install react-native-kommunicate-chat --save

iOS Configuration

  1. Navigate to your iOS directory and open the Podfile.properties.json file.
  • Ensure the newArchEnabled property is set to false.
  1. Open the Podfile and ensure the following configurations:
  • Add use_frameworks! to enable dynamic frameworks.
  • Ensure the minimum iOS platform version is set to 13 (if not already present).

Example:

platform :ios, '13.0' # Add only if not already present.
use_frameworks!

Android Configuration

  1. Go to the gradle.properties file in your Android directory. Ensure the following properties are present and correctly set:

    android.enableJetifier=true
    android.jetifier.ignorelist=react-android,react-native
    newArchEnabled=false
    
  2. Open android/build.gradle and add the Kommunicate repository under allprojects > repositories:

    maven { url 'https://kommunicate.jfrog.io/artifactory/kommunicate-android-sdk' }
    

Note: You can test the Kommunicate plugin using the sample Expo app. Check it out here: Expo-Kommunicate-Sample-App.

Import the module

You can use the module by importing it in your react native files as below:

import RNKommunicateChat from 'react-native-kommunicate-chat';

In the latest react native version above import statement might create a build issue. In that case, import the module using the following code:

var RNKommunicateChat = NativeModules.RNKommunicateChat;

Get your app ID

Sign up for Kommunicate to get your APP_ID. This APP_ID is used to create/launch conversations.

Launch chat

Kommunicate provides buildConversation function to create and launch chat directly saving you the extra steps of authentication, creation, initialization and launch. You can customize the process by building the conversationObject according to your requirements. To launch the chat you need to create a conversation object. This object is passed to the buildConversation function and based on the parameters of the object the chat is created/launched.

look into [Conversation Section] (https://docs.kommunicate.io/docs/reactnative-conversation) for some sample flows.

← InstallationAuthentication →
  • Converting Managed Workflow to Bare Workflow
  • Adding the Kommunicate Plugin
  • iOS Configuration
  • Android Configuration
  • Import the module
  • Get your app ID
  • Launch chat

Start Small. Prove Value. Scale Safely

You don't need to bet your entire support operation on AI.
Start with the conversations that are safe to automate using an AI agent.
Expand as confidence grows.

Get StartedSee a Live Demo
Kommunicate logo
*Subscribe to our newsletter
Product
No-Code AI Agent BuilderGenerative AI ChatbotVoice AIAI Email TicketingFAQ ChatbotLive Chat
OpenAI IntegrationGoogle Gemini IntegrationAnthropic IntegrationAI Agent Features
Industries
Healthcare AI AgentEcommerce AI AgentEducation AI AgentBanking AI Agent
Gaming AI AgentTravel AI AgentTelecom AI AgentInsurance AI Agent
Integrations
WhatsApp AI AgentZendesk AI AgentWordpress AI AgentAndroid Chatbot SDKiOS Chatbot SDK
Facebook Messenger AI AgentInstagram AI Agent
All Integrations
Resources
Chatbot TemplatesCase StudiesWhitepapersAI Customer Service Guide
Chatbot GuideVideosKnowledge HubComparisons
ROI CalculatorBlogsGlossary
Company
About UsPricingContact UsAffiliate ProgramPartner ProgramMediaHelp CenterTrust CenterAPI Status
Languages
ArabicSpanishFrenchGermanPortugueseItalianSwedishRussian
© Kommunicate 2026
T&CPrivacy PolicyCareerSLADPASitemap