How to Use Rich Messages in Chat

Dialogflow custom payload

Pass the Rich Messages metadata as custom payload in Dialogflow to render Rich Messages while using a Dialoflow bot. See how to set up Rich Messages in Dailoglow bot here.

Send message API

You can use Send message API to add Rich Messages.

Custom bots

If you are using custom bots, pass the Rich Message template as metadata in the message. Learn more about using Rich Message in custom bots here.

Kommunicate renders a valid JSON into Rich Message. Pass the JSON described below as metadata to utilize Rich Messages. This example renders Suggested Replies along with the message:

{
"message":"Do you want more updates?",
"ignoreTextResponse": false,
   "platform":"kommunicate",
   "metadata": {
       "contentType": "300",
       "templateId": "6",
       "payload": [{
           "title": "Yes",
           "message": "Cool! send me more."
       }, {
           "title": "No ",
           "message": "Don't send it to me again"
       }]
   }
}

If you're passing both the text response and custom payload in intent and want to hide the text response you can pass ignoreTextResponse: true.