Installation
Overview
Kommunicate allows you to add live chat in your website that enables you to serve your website visitors and customers through conversation.
Installing Kommunicate is fast and easy. Just add a few lines of code in your website and you can start answering your support queries within few minutes.
Kommunicate can also be used with any of Website Builder.
Install on web
Step 1 : Get the customized plugin script from Kommunicate dashboard.
Create your account by signing up for Kommunicate. If you already have a Kommunicate account, log in to your account and go to Settings -> Install section and copy the script.
Or
You can copy the below script and replace required parameters manually.
NOTE : Use web server to view HTML files as real-time update will not work if you directly open the HTML file in the browser.
Script
<script type="text/javascript">
(function(d, m){
/*---------------- Kommunicate settings start ----------------*/
var kommunicateSettings = {
"appId": appId,
"conversationTitle":conversationTitle
/*
"onInit": function (){
// paste your code here
},
"botIds":["bot1","bot2"]
*/
};
/*----------------- Kommunicate settings end ------------------*/
var s = document.createElement("script");
s.type = "text/javascript";
s.async = true;
s.src = "https://api.kommunicate.io/kommunicate.app";
var h = document.getElementsByTagName("head")[0];
h.appendChild(s);
window.kommunicate = m;
m._globals = kommunicateSettings;
})(document, window.kommunicate || {});
</script>
Step 2: Add the customized Kommunicate plugin to your website
We recommend adding it to your website template so that it automatically goes into each page of your website. Make sure to place Kommunicate plugin code before the closing Body tag.
You can customize the plugin by passing below parameter in option object. Visit Settings -> Install section in Kommunicate dashboard to get default values for your account.
| parameters | Descriptions |
|---|---|
| appId | A unique application ID assigned to your Kommunicate account |
| botIds | Array of bot ids will be added in conversation. eg. "botIds":["bot1","bot2"]. Bot Ids will be visible in bot section in dashboard if you have created any bot. |
| conversationTitle | All conversation will have this title |
| askUserDetails | Enable lead collection, user will be asked to enter name, email and phone details when he/she starts a conversation |
| userId | This is your user’s/visiter's user ID. Kommunicate will generate a random Id if this is not defined |
| userName | Display name of the user. Agents will identify users by this display name |
| Email ID of the user. User will be notified on this email if not online | |
| onInit | This takes a function which will be called after plugin initialized. it takes two parameter error and data. |
| emojilibrary | Pass this parameter true if you want to include emoticons in your chatwidget. |
| locShare | Pass this parameter true if you want to enable location sharing in your chatwidget. |
| msgTriggerTimeout | This will automatically start conversation after the user has spent a certain amount of time on your page which you have passed. Example: "msgTriggerTimeout" : 10000 (Note: time is set in milliseconds) |
| openConversationOnNewMessage | This will open the chat window when a new message comes. Pass this parameter true. For more detail check openConversationOnNewMessage |