WhatsApp 360Dialog Integration

WhatsApp Integration with 360Dialog

360dialog is a verified WhatsApp Solution Provider and has been given the right by Facebook/WhatsApp to grant their clients access to the WhatsApp Business API. 360Dialog is used to integrate WhatsApp. We call it direct WhatsApp. It is the easiest process. We have partnered with 360Dialog to make the process smooth.

Navigate to the Integration section in the Dashboard, select WhatsApp, and then 360dialog.

A pop-up to choose a partner to integrate will come. Select 360Dialog and click on the Integrate option below that tile.

Sandbox

To enable 360Dialog Sandbox testing, navigate to the respective section in Kommunicate's Dashboard. Send a WhatsApp message with the text "START" to +4930609859535 from your phone number, and you'll receive an API key in response. Enter this key in the "Test API Key" field in the Dashboard, and you're ready to test your Bot.

Prerequisites:

• Facebook Account
• A mobile number with no active WhatsApp connection
• Facebook Business Manager Account

Go Live

Navigate to 360Dialog Go Live section in Kommunicate's Dashboard and Enter the WhatsApp Number which you wish to use for the 360Dialog Account and click on Integrate Button.

Initiate integration by clicking "Integrate." A new window will appear, guiding you through a step-by-step process to sign up on 360Dialog and authorize the partner.

You can also check the video to understand the process.

Voila! You are all set. Now that Kommunicate is successfully integrated with your WhatsApp account, try sending messages to the number linked to the account and these messages will be sent to Kommunicate chat as well, if the chatbot is already integrated, the bot will start replying to the queries on your WhatsApp chat.

Note: There are some limitations with WhatsApp Bot building. Click here to see the limitations.