WhatsApp 360Dialog Integration

WhatsApp Integration with 360dialog

As an official WhatsApp Business Solution Provider (BSP), 360dialog enables direct access to the WhatsApp Business API. Through our partnership with 360dialog, we offer a seamless, direct WhatsApp integration that makes it simple to connect your account.

To get started, follow these simple steps to link your WhatsApp Business account:

Step 1: Navigate to WhatsApp Integration

  1. Log in to your Kommunicate account.
  2. Go to Integrations from the navigation menu.
  3. Select Messaging → WhatsApp, then choose 360dialog. Or click here

Wa_Dialog_Main

Step 2: Sandbox Testing

Sandbox testing allows you to safely test your integration and AI agent using a temporary demo number before connecting your live business line.

To get started:

  • Send a WhatsApp message with the text "START" to +551146733492 from your WhatsApp.
  • You will receive an API key in response.
  • Enter this key into the Test API Key field in the dashboard to begin testing.

dsandbox

Prerequisites Checklist

RequirementDescription
Phone NumberClean mobile number not currently active on WhatsApp app
Meta Business ManagerAdmin access to your company's Facebook / Meta account
360dialog AccountLinked 360dialog account with verified email or new account

Step 3: 360dialog Account Creation & Details

  1. Add your live number and click Integrate.
  2. Existing Users: Log in to your 360dialog account.
  3. New Users: Create a new account by entering your company details:
    • Company Type
    • Your Name
    • Company Name
    • Country
  4. Verify your email address.
  5. Confirm that no other WhatsApp account (e.g., WhatsApp Business App) is currently connected to this number.

Step 4: Meta Business & Number Verification

  1. Click Start Signup. You will be redirected to Meta for verification.
  2. Log in with your Facebook account and select your Meta Business Account.
  3. Choose how your WhatsApp number will appear:
    • Show number (required for new accounts).
    • Note: Established businesses may have the option to display a business name later.
  4. Select your verification method (e.g., Text Message / SMS or Phone Call).
  5. Enter the 6-digit verification code sent to your phone and click Next.
  6. Wait while your number completes connection across Meta, 360dialog, and Kommunicate.

Step 5: Dashboard Redirection & Testing

  1. Once Meta and 360dialog accounts are connected, you will be redirected back to Kommunicate
  2. Test your integration by sending a WhatsApp message to your connected number from your device. Verify that the incoming message appears in your Kommunicate inbox.

Managing WhatsApp Message Templates

To initiate conversations with customers outside the 24-hour service window, you must use Meta-approved WhatsApp Message Templates.

Step 1: Create Templates in 360dialog

  1. Log in to your 360dialog hub.
  2. Go to Templates and create the message templates you need.
  3. Submit the templates for Meta review and approval.

Step 2: Sync Templates in Kommunicate

  1. Once Meta approves your templates, go to the Templates section on dashboard
  2. Click Sync Now to import all verified templates into Kommunicate.
  3. Verify that approved templates are now listed and ready to use.

You can also check the video to understand the process.

You are all set. Now that Kommunicate is successfully integrated with your WhatsApp account, try sending messages to the number linked to the account, and these messages will be sent to the Kommunicate chat as well. If the AI agent is already integrated, it will start replying to the queries in your WhatsApp chat.

Note: There are some limitations with WhatsApp Messaging. Click here to see the limitations.

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