Freshdesk Integration

Freshdesk Integration

Integrating Kommunicate with Freshdesk yields a seamless and comprehensive customer support solution, offering several advantages. By combining Kommunicate's AI AI agent functionality with Freshdesk's ticketing system, businesses can provide real-time support across channels, ensuring prompt query resolution.

Freshdesk Ticket Integration in Kommunicate

Following are the steps to integrate the Freshdesk ticket in Kommunicate:

  1. Login to your Freshdesk account >> Click on Profile >> Profile settings >> View API Key. Complete the captcha and copy your API key.

Freshdesk-console, Step 1: Click on Profile settings

Freshdesk-console, Step 2: Click on View API Key

  1. Login to Kommunicate >> Navigate to the Integrations page

Add the API Key and Subdomain and click on Integrate.

Freshdesk-Integration

Ticket Creation on Freshdesk

The tickets are created on Freshdesk under the Tickets section once the chat gets transfered to a Human Agent on Kommunicate.

Where Freshdesk tickets are created

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