Kompose GUI Bot Builder

Overview

Kompose is a GUI bot builder based on natural language conversations for Human-Computer interaction. You don’t need any coding skills to master Kompose. It has a simple, intuitive, and easy-to-use interface.

Bot Integration with the Kompose

• Login to your Kommunicate dashboard.
• Navigate to the Bot Integration section >> Select Kompose >> Setup Bot

Tutorial Blog: Create a chatbot using Kompose bot builder

Video tutorial: Create a chatbot using Kompose bot builder in 5 minutes

Bot to Human handoff in Kompose

Bot to human handoff is useful when the bot is unable to answer the customer question or is unable to understand what the customer is saying and if the user needs to talk to a human agent directly.

1. Fallback Intent:

• In Kompose, there's an intent "Unknown User Input". In this intent, you have to setup fallback message when bot is not able to answer. You have to set the bot message that should be shown to user, if it's unable to answer. Also, you can assign to human agent with the custom payload. When none of the intents are matched, the fallback intent is triggered, the bot response associated with it is shown to the user.

2. To assign a conversation to a specific support agent:

• Add the JSON code below (as a custom payload) to the bot response of the Intent. Specify the agent's email ID (same email ID which an agent uses to log into the Kommunicate dashboard) in KM_ASSIGN_TO parameter. If KM_ASSIGN_TO parameter is left empty, the conversation routing rules will be applied and the conversation will be assigned to a human agent based on the routing rules.

{
  "platform": "kommunicate",
  "message": "our agents will get back to you", 
  "metadata": {
    "KM_ASSIGN_TO": ""  
  }
}

Set "KM_ASSIGN_TO": "<AGENT'S USER_ID>" if you want to assign the conversation to specific agent.

Disable Small Talk option in Kompose

• Login to your Kommunicate dashboard.
• Navigate to the Bot Integration section >> Select Kompose >> Select Bot >> Click Setting ⚙️ >> Disable Small Talk