All the incoming conversations of your users will be listed under this section including bot conversations.
Assigned to you: The conversations assigned to you will show up here.
All Conversations: All the conversations including your teammates and bots will show up here.
Resolved conversations: Here you will find all the conversations which were resolved or marked Spam/Irrelevant.
User's details section
The right side of a section of the conversation tab will show you user's details.
You can also edit/update user information. If your users have submitted an email ID and other information (through the pre-chat lead collection pre-chat lead collection, their data will be automatically updated.
You can also see the user's activity status on the right-hand panel, send them the chat transcript, additional user information, and the conversation history. Also, you can store additional data of the user to store in this section.