Conversations

Conversations

All the incoming conversations of your users will be listed under this section, including AI agent conversations.

Assigned to you: The conversations assigned to you will show up here.

All Conversations: All the conversations, including your teammates and AI agents, will show up here.

Resolved conversations: Here you will find all the conversations that were resolved or marked Spam/Irrelevant.

User's details section

The right side of a section of the conversation tab will show you the user's details.

You can also edit/update user information. If your users have submitted an email ID and other information (through the pre-chat lead collection pre-chat lead collection, their data will be automatically updated.

You can also see the user's activity status on the right-hand panel, send them the chat transcript, additional user information, and the conversation history. Also, you can store additional data of the user to store in this section.