Conversation

Launch chat screen

You can open the chat screen by calling the below function:

Cordova

If you are using native Cordova:

kommunicate.launchConversation((response) => {
          //conversation launched successfully
        }, (response) => {
         //conversation launch failed
        });

Ionic

If you are using the ionic framework:

this.kommunicate.launchConversation()
   .then((response : any) => { /*sucessfully launched*/ })
   .catch((error : any) => {
     /*error occurred*/
     console.log(error);
    });

Launch individual chat thread

You can open an individual chat thread by calling the below function and passing the clientChannelKey the clientChannelKey is which you got from a new conversation method on success response.

let convObj = {
        'clientChannelKey' : clientChannelKey, //pass the clientChannelKey here
        'takeOrder' : true //skip chat list on back press, pass false if you want to show chat list on back press
      };

Cordova

If you are using native Cordova:

kommunicate.launchParticularConversation(convObj, function(response) {
        //Conversation launched successfully
      }, function(response) {
        //Conversation launch failed
      });

Ionic

If you are using the ionic framework:

this.kommunicate.launchParticularConversation(convObj)
   .then((response : any) => { /*conversation sucessfully launched*/ })
   .catch((error : any) => { /*error occurred*/ });

Start a new Conversation

To start a new conversation first create a conversation object:

 let conversationObject = {
      'isSingleConversation' : false
     };

Then call the conversationBuilder function.

Cordova

If you are using native Cordova:

  kommunicate.conversationBuilder(conversationObject, (clientChannelKey) => {
     //The response will be a clientChannelKey which is used for launching a particular conversation.
     console.log("Kommunicate create conversation successful the clientChannelKey is : " + clientChannelKey);
    },(error) => {
      console.log("Kommunicate create conversation failed : " + error);
    });

Ionic

If you are using the ionic framework:

this.kommunicate.conversationBuilder(converationObject)
    .then((clientChannelKey: any) => console.log("Kommunicate create conversation successful the clientChannelKey is : " + clientChannelKey))
    .catch((error: any) => console.error("Error creating conversation." + error));

Create conversation for specific AI agents

If you have the list of human agent IDs and AI agent IDs, you can pass it in the below conversation object.

var conversationObject = {
     'isSingleConversation' : false,
     'agentIds':['<AGENT_ID>'],  //List of agentIds. AGENT_ID is the emailID used to signup on Kommunicate
     'botIds': ['<BOT_ID>']  //List of AI agent IDs. Go to Manage AI Agents(https://dashboard.kommunicate.io/bots/manage-bots) -> Copy AI agent ID
      };

Then call the conversationBuilder function.

Cordova

If you are using native Cordova:

  kommunicate.conversationBuilder(conversationObject, (clientChannelKey) => {
     //The response will be a clientChannelKey which is used for launching a particular conversation.
     console.log("Kommunicate create conversation successful the clientChannelKey is : " + clientChannelKey);
    },(error) => {
      console.log("Kommunicate create conversation failed : " + error);
    });

Ionic

If you are using the ionic framework:

this.kommunicate.conversationBuilder(converationObject)
    .then((clientChannelKey: any) => console.log("Kommunicate create conversation successful the clientChannelKey is : " + clientChannelKey))
    .catch((error: any) => console.error("Error creating conversation." + error));

Start a Unique Conversation

You can create a unique conversation using the following method. A unique conversation is identified by the list of human agent IDs and AI agent IDs used to create the conversation. If the same set of IDs are passed to the following method, then the already created conversation would be returned instead of creating a new conversation:

 var conversationObject = {
      'agentIds':['<AGENT_ID>'],  //List of agentIds. AGENT_ID is the emailID used to signup on Kommunicate
      'botIds': ['<BOT_ID>']  //List of AI agent IDs. Go to Manage AI Agents(https://dashboard.kommunicate.io/bots/manage-bots) -> Copy AI agent ID
       };

Then call the conversationBuilder function.

Cordova

If you are using native Cordova:

  kommunicate.conversationBuilder(conversationObject, (clientChannelKey) => {
     //The response will be a clientChannelKey which is used for launching a particular conversation.
     console.log("Kommunicate create conversation successful the clientChannelKey is : " + clientChannelKey);
    },(error) => {
      console.log("Kommunicate create conversation failed : " + error);
    });

Ionic

If you are using the ionic framework:

this.kommunicate.conversationBuilder(converationObject)
    .then((clientChannelKey: any) => console.log("Kommunicate create conversation successful the clientChannelKey is : " + clientChannelKey))
    .catch((error: any) => console.error("Error creating conversation." + error));

Note: Refer this if you want to use other parameters for creating the conversation, like metadata etc

rich message

Rich message provide a better overall conversational experience to the users, make the interface look pretty, they also drive more actions from your users and provide a good conversational experience. There are a variety of response types to choose from. For example, you can show images, play videos, provide buttons, list, forms, or card carousels.

Refer the following link to use rich messages in Kommunicate.

• Rich Messages