Kommunicate Developer Docs | AI Customer Support Integration Guides

Kommunicate Developer Docs | AI Customer Support Integration Guides

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Configuration

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Access Token URL

Access Token URL (Authentication URL) is required to ensure your platforms are safe from unauthorized access. Access Token URL can be configured by the Application admin in Kommunicate Dashboard for authenticating users from your backend server.

Login to Kommunicate. Go to Dashboard -> Security. Scroll down to Security section and enter your server URL for authentication in input field.

This URL should accept POST request with the following two request parameters. The user should provide the password in the password option while initializing the plugin.

refer to the below image for an example:

Access_Token_Aunthentication

Configured Access Token URL should accept POST request with data passed as request body in form-url-encoded.

Access_Token_parameters

ParameterValueDescription
userIdmarkuserId of the user who should be authenticated
tokenpasswordAccess token for the specified user

Response: Response text received on configured URL:

true        \\ If user is authenticated
false       \\ If user is not authenticated

NOTE: API Response should be in text format.

← webhooksEmail Fallback →

Start Small. Prove Value. Scale Safely

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Start with the conversations that are safe to automate using an AI agent.
Expand as confidence grows.

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