Kommunicate Developer Docs | AI Customer Support Integration Guides

Kommunicate Developer Docs | AI Customer Support Integration Guides

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Platform APIs

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Configuration

  • Single Sign On (SSO) Setup
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  • Access Token URL
  • Email Fallback

Authentication

To authenticate a user, create a user object and then pass it to the login function. The User object has the following properties:

parametersdescription
userIdUnique ID for the user
displayNameDisplay name of the user. Agents will identify users by this display name
emailEmail ID of logged in user
passwordUser's password
imageLinkThe image of the end-user, which will be visible to the agents in the kommunicate dashboard
authenticationTypeIdPass 1 for authentication from kommunicate
APP_IDPass your APP_ID here
deviceApnsType0 for development, 1 for release

There are 2 ways to Login:

1. Visitors

Login the user anonymously as below:

 KommunicateFlutterPlugin.loginAsVisitor(APP_ID).then((result) {
      print("Login as visitor successful : " + result.toString());
    }).catchError((error) {
      print("Login as visitor failed : " + error.toString());
    });

2. Existing Users

If you have the user details, then pass the user details to create a user object:

    dynamic user = {
      'userId': <USER_ID>,  //unique userId
      'password': <PASWWORD>,   //password is optional
      'appId': APP_ID
    };

Then pass the user object in the login function as below:

KommunicateFlutterPlugin.login(user).then((result) {
      print("Login successful : " + result.toString());
    }).catchError((error) {
      print("Login failed : " + error.toString());
    });

Verify User Login

If the user is logged in or not, one can check by calling the 'isLoggedIn' function:

 KommunicateFlutterPlugin.isLoggedIn().then((value) {
        if (value) {
          print("User is already logged in");
        } else {
          print("User is not logged in");
        }
      });

Show or Hide ChatWidget

To control the visibility of the Chat widget on specific pages, you'll need to use this code snippet to show or hide it. Initially, it will be hidden after login.

KommunicateFlutterPlugin.isChatWidgetVisible(true);
// pass false if you don’t want to show the chat widget.

Logout

To perform logout, you can use this function that will remove the Kommunicate chat widget (only on the web) and log out the current user.

KommunicateFlutterPlugin.logout().then((value) {
  print("Logout successful : " + value);
}).catchError((error, stack) =>
  print("Logout failed : " + error.toString())
);
← InstallationConversation →
  • There are 2 ways to Login:
    • 1. Visitors
    • 2. Existing Users
  • Verify User Login
  • Show or Hide ChatWidget
  • Logout

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